We all know how important it is to create rapport with clients. This ultimately helps us break the barrier, gain their trust and secure a deal.

 

Here are a few of the best ways to build rapport:

• mirror and match a person’s tonality, breathing, pace and choices of words
• caring enough to genuinely ask how someone is
• building trust by being consistent
• acknowledge how it is for someone, perhaps by commenting non-judgementally on their current state
• remembering what’s important to the person you are speaking with
• being able to join in when discussing their interest
• empathising with signs of acknowledgement, for example laughing with the client, showing agreeance
  

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