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Promotions
Dukes of London are a promotional merchandise company offering the very best corporate gifts.
“We hired Tony in 2008 for Sales Training and he came up with a course that met our expectations and delivered the results which helped the sales team go from good to great. I would highly recommend Tony and Positive Approach, for the methods they use, the cost effective nature of their offerings and above all the professionalism which they adopt every step of the way”
Andy Thorne, Business Development Manager, Dukes of London
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“Positive Approach helped me to remind me what it is I love about my job. From a simple 2 day session, I’ve gone from doubting my skills to being the top producer. My passion for my work has returned, and I know it won’t be long before I reap the financial rewards.”
Paul Rose, Account Manager, Merchandise Mania
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Personal Injury
Accident Management Advice is an accident management and personal injury company.
“The back to basics course has made an enormous difference to our business. My turnover is up and my conversion rates are better. Very thorough evaluation of my business and my staff before starting made all the difference. My people loved being given a specific answer to their questions rather than the generic answers training companies have given before. Objection handling techniques offered were simply amazing. We can’t wait for our management training!”
Paul Rosen - Managing Director
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Financial
Cornhill Asset Management is a stock-broking firm.
“As an expanding stock broking firm, we asked Boyd at Positive Approach to help us improve team management skills and sales techniques. Having had years of hands-on experience as a telesales man and manager, Boyd proved to be invaluable to our firm by increasing our confidence, abilities and sales figures. We found it most appropriate that Boyd spent time on pragmatic quantitative and qualitative evaluation of our business before creating a bespoke, unique training package for us, which included comprehensive reading materials. Cornhill Asset Management is happy to recommend Boyd as an affable, perceptive and intuitive teacher. “
James Almond - Head of Equity Sales
Prestige Finance
Prestige Finance - Lenders specialising in non-conforming Second Mortgages “Positive Approach's training was different than any external training we had already had at the Company. Their approach was to understand each person’s own needs and development areas so that they could create a bespoke training course. They were professional throughout and they invested a significant amount of time meeting our staff prior to the training, which enabled the training to be more responsive to their needs. The training was completely tailored to our business and provided relevant techniques for the sales advisors, the underwriters and the money collection teams to help them deal with everyday issues. Positive Approach provided a mystery call checking procedure, post training reporting including recommendations. I would recommend Positive Approach to any company that wants to improve both the morale and the performance of their sales teams.”
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Positive Approach has a very unique style that really benefited my whole sales team. They have a hands on approach that has allowed my sales consultants to be far better equipped to deal with the realities of sales in today's market. They give real answers, rather than work on theory.
They took time to understand my business and we feel they are an integral part of the team and will help our plans for growth.
Alistair Powell - CEO of 7CI
Serviced Apartments
“My feedback from two staff members was that this was the only training they had ever done that actually worked for them. The Sales team have all put new sales practices into place from this course that have proven to be effective.
Reside International – Richard Cruise – Sales Director
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Property
Redview are the purchasing arm of Greene & Co estate agents
“Boyd came in to us with a very specific project. We are delighted with the progress our people have made since the training and turnover has gone up. The fact that boyd has been here with our people on a regular basis works for us and we found the training fun, very interesting but totally devoted to our business. “
Marc Meltzer - Director
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Devono are Commercial Property Experts
“This course was something we had not tried before. Loved the fact that it was bespoke for my business. Made a great difference to my people’s attitude and more importantly their performance.“
Robert Leigh - Managing Director
Devono are the only commercial property estate agents in London to exclusively represent tenants looking for offices to rent.
“We chose Positive Approach to train all our lettings negotiators, Managers and property management team because of their thorough understanding of our market. They have exceeded all our expectations and we have seen a significant increase in the number of viewings my team make and a massive improvement in their conversions.
Their style is innovative, participative and a refreshing change to other training companies we have had in the past. The most important thing to us is that two months later our people are still using the techniques and we look forward to working with positive Approach on a long term basis. “
Dan McCloud & Giles Atkinson - Directors
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Incito look to be the first choice capital growth investment provider to high net worth individuals “Positive approach came in to train our telesales people on a specific project. We were delighted that the course was totally bespoke for us. The course was highly participative and fun. The net result was that we now get far more referrals than we did before Boyd came in to see us. We have since done the refresher course, which was great fun and has helped us increase bottom line profits. “
Jon Caplan - Managing Director
Overseas Property
Rockarch Estates is full service real estate agency specialising in sourcing international award winning ski, golf, spa and city developments in Bulgaria. “Positive Approach has provided a completely bespoke training course that encompassed all the areas my sales team needed to develop. Since the training I have seen a significant increase in both productivity and sales. My team is much more motivated and is using the new techniques to their advantage. I am looking forward to doing a refresher course in the near future.”
Rossen Dimov MD of Rockarch Estates
Simplicity Financial services - specialist mortgage broker.
SimpliBulgaria - rural property developments, cultural tourism and living.
Bulgarian Home Loans -is the UK’s No 1 and only specialist finance and insurance broker for foreigners buying property in Bulgaria.
“SimpliGroup started working with Positive Approach at the end of 2006. We wanted to make sure that our sales business had a real sales focus. Positive Approach have now completed several sessions with our sales teams and the results have been noticeable. In particular we benefited from the one on one coaching as well as the generic and enjoyable session focused on "closing", "asking open questions", "handling objections" and using a "sales track".
We would not hesitate to recommend the services of Positive Approach to any business who wants to improve their sales performance.”
Chris Downham – Managing Director SimpliGroup
Home X Properties are one of the leading property companies of Turkish property based in Istanbul.
“Positive Approach training was very unique and bespoke to our company. The trainer really understood our business and provided excellent sales techniques to help my sales team sell more effectively at exhibitions. The course was extremely involving and it allowed my team to practice the new techniques in a role play situation. Since the training there has been a definite improvement in their performance at exhibitions and they all sell with much more confidence.”
Someplace Else is an overseas property company specialising in emerging markets.
“Positive Approach's training was very different to any training we have received in the past. It was completely tailored around my sales team’s specific requirements and really helped them overcome any issues they encountered on a daily basis. Since the training our sales have increased significantly and the team has had an enormous boost in motivation. Positive Approach seemed to truly understand our business and invested a great amount of time to help develop our sales team to the next level.”
Alex Elphicke - Partner of Someplace Else
Athena - the European leader in holiday residences. “An excellent and refreshingly different approach to sales training, especially for those with experience already. The team thoroughly enjoyed both days. The practical nature of the training made all the difference. Real answers to real problems.”
Nick Leach - Director of Athena
Hanel House are the leading property developers in Turkey.
The training was fantastic. It was very focused around our company and the trainer had the answers to all of our questions. Positive Approach made the training very fun and participative and ensured everybody contributed throughout the three days. We have seen great results since the training and would recommend Positive Approach to any company that wants to develop their sales and customer service team.
Murat Aydin - Sales Director of Hanel House
Coral Estates (Exotic Properties Limited)
“When Positive Approach suggested a training course, I was cynical that it would mirror all the others, nothing new, just more of the same.
It was more of the same, with some new angles, but the difference was the way and style it was presented to our sales team. Lively, dynamic, uncompromising and fun.
They all said it was the best sales course they had been on, praise indeed.
I would have no doubt of recommending Positive Approach to any sales driven organisation. It has demonstrated a totally up to date and credible approach to today’s increasingly competitive markets.”
Jerry Smythe - Exotic Properties Limited
Telemarketing & Call Centres
Watches International is a US based call centre operation selling watches to consumers. “Very informative - participants came away motivated and excited to sell!”
Neil Rosen - Vice President Timepieces International Inc
Home Improvements
Hammonds is a family run business, so the way in which we service our customers is of paramount importance to maintaining our position in the market and our reputation as a fitted furniture company.
The company has been around since 1926 and with this certain principles have remained, however our customer base has changed over the years and with that their expectations.
Within our customer service dept, there were fundamental flaws with the way in which we dealt with our customers, we needed to change. The culture needed to change and we had to make a positive impact with the ‘Customer Experience’. To make these changes I required help and guidance, from professional people who could make a difference. A company who could and would agree to making vast improvements, so we could enter the ‘National Customer Service Awards’ 2009.
Hammonds chose ‘Positive Approach’, the reasons for this are 3 fold. 1) The 2 Directors of the business came to see me explaining that they would carry out the training themselves, this was impressive. 2) Both Boyd and Tony are very friendly, this was important to me. I had to be sure that the team of Account Advisors could relate to them and take on board their advice. 3) Their proposal gave me an open and honest account of their expertise and how they could impact the business.
I was so delighted with their proposal and their honesty that we agreed to a 3 year partnership deal, never done before within Hammonds. 15 months later and I am glad to say I have seen a considerable change in the way the Customer Service team approach each call and address each customer’s query. Complaint letters are down by 21% compared to the same time last year, compliment letters are up by 32% for the same period & we have increased our completion rates (Installations completed within the week) by 5% to a consistent 86%. This is a phenomenal improvement in such a short space of time, the Directors and Chairman are delighted with the results.
I am glad I chose the right company to deliver our training, both Boyd and Tony have been a breath of fresh air, with their ‘new age’ ideas and their ability to change the culture within the department.
So thank you Boyd and Tony, I look forward to continuing to work with you. By the way I have entered for the ‘National Customer Service Awards’, so watch this space.
Gaynor Raycraft – Customer Services Manager
Loans
Fresh Finance is a finance company providing secured and unsecured loans. “Boyd’s training techniques brought our staff a new belief, whilst concentrating on many basics. This helped many gain confidence in building customer liaisons. Staff are more confident about there individual roles and now have a fuller understanding of the customers needs. Through Boyd’s advice and training we have seen an immediate increase in business”.
Kieron Saward – Marketing Director
We recently used Positive Approach to help us with our internal Sales desk. Our desk has gained a well earned reputation in recent years for being the best within our industry. However, we didn¹t want to rest on our laurels and were well aware that there is always room for improvement.
Boyd came to see us and spent his first few days sitting at the desk in order to gain a better understanding of how we worked as individuals and collectively as a team. His enthusiasm and ability to use a common sense approach to the most demanding of problems was of tremendous benefit and even the most hardened sales staff were bowled over by his professionalism. He does not dictate, lecture or tell you how to do your job. What he did was provide added confidence where it was needed, and offer a way of thinking that helps you get into the mind of your customer. His sessions are both enjoyable and educating and the feedback I had from my team afterwards was that it was time very well spent.
'When is he coming back¹ they were all asking.
Boyd really was a member of the team whilst he was here. Since Positive Approach have been with us we are more confident than ever before and have 'gelled' as a team tighter than I would have thought possible. As such our working day is easier and as a team we are always smiling. Difficult problems are now welcomed.
UsingPositive Approach has been without doubt the best investment we have made as a Sales Team and I would not hesitate in using them again.
Lee Carling
Publishing
Red Apple - are a publishing house specialising in coupon advertising.
We have been using Positive Approach for sometime now and are delighted with the level of service and training they have provided. Initially we tasked them to provide a full and comprehensive induction course for our sales operation within Redapple Publishing ; however, we have now expanded this to incorporate our sister company Mission 21. Not only do they deliver well structured and comprehensive courses, they also build the content around any specific needs we have as a business – essentially giving us a tailor made training solution. As our business expands throughout 2007 we shall continue to work closely with Positive Approach.
IT services
“Positive Approach's training was exceptional. It provided a solid sales structure for the sales team to follow, and implemented new techniques for them to use. The Internet Group offers a range of IT support and consulting solutions, and the training was entirely tailored to our business; it really helped deal with my sales people's daily issues and overcome any areas of concern.
We saw an immediate rise in motivation and productivity after the training, and we're now starting to see a significant increase in business. We would recommend Positive's telesales training to any organisation that wants their sales people and their business to develop.”
Mitchell Feldman - MD of the Internet Group - Leading IT support company The Internet Group
Brokers
DLG asked Positive Approach to work with our direct sales team to construct a back to basics course to instil some structure and consistency in to our sales process. The fact the course was bespoke and that Boyd was so obviously experienced in our industry made the session extremely beneficial as the team were given real insight in to a customer's perspective as well as that of the sales person. The feedback from the team was incredibly positive; they were given the opportunity to share ideas and acquire new skills in a comfortable and fun environment and many have now gained the confidence to aim for the deals which before seemed out of reach.
Will Writing
Tony pushed the boundaries with our staff member taking her way beyond her usual comfort zones. Although her everyday job does not require her to go to these extremes it has meant that she is now able to further stretch the boundaries with complete confidence, which amongst other initiatives has resulted in an increase in revenue levels.
Engineering
Positive Approach’s training was incredible from beginning to end. I loved the fact Tony carried out mystery calls before he started training my team so he knew areas to work on. His hands on approach seemed to work so well with my team and I am already starting to see results.
Rick Heap – Sales Manager at Cirrus Research
Travel
We chose Positive Approach due to their professionalism and understanding of our business. Their training exceeded all our expectations, it was totally tailored around our needs and my team said it was the best sales training they had ever been on.
Andrea King – Deputy MD of Mercury Direct
Retail
Suited & Booted are a chain of menswear shops in the city of London
" The best face to face sales training course I have ever sent my team on. They felt it was so useful as it gave real answers to real life situations. Since the training I have seen an enormous improvement in how they deal with customers in terms of the service they provide and their up selling techniques. I would recommend Positive Approach to any shop owner."
Brad Rosen – Managing Director
Hotels
"We were very impressed with the professionalism and enthusiasm that Positive Approach brought to the table. All our delegates thoroughly enjoyed the training and it is making a huge difference to our business. The creativity, motivation and attention to detail by the trainers transformed a difficult subject into something enjoyable and commercially successful. We will certainly be using Positive Approach in the future."
Stuart Leckie – Hd of sales
Education
"This was one of the most useful and relevant sales programmes the team have been involved in. Realistic and practical advice, delivered in a engaging and motivating way. The team have been using the techniques learned and so far they are proving extremely effective in many situations. We would highly recommend this programme to other providers looking to increase business."
Claire McGuiness – Head of HR