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Team leader training and other seminars
If you are seeking effective team leader training, you should consider attending a Positive Approach seminar.
Seminars last either half a day or a full day and are designed for professionals at all levels, from telesales staff to team leaders. Training seminars are ideal if your staff are too busy to attend a three-day course, or if they would benefit from interacting with other companies.
Our seminars take place at a wide selection of venues across the UK. The common sense approach favoured by Positive Approach has made our team leader training and other seminars extremely popular with new and existing clients.
All Positive Approach seminars combine practical work with theory, and include question and answer sessions. Any materials and handouts you need are provided and, if you are attending a full-day seminar, lunch is also included in the price of the course.
Positive Approach seminars
Positive Approach host a great range of seminars, from Exhibition training to Team Leader training. The following seminars are available from Positive Approach:
- Get the job you have always wanted, featuring:
- Interviewing techniques
- Body language
- Dress code
- Researching
- What to ask
- Customer service skills, which focuses on:
- How to retain customers
- Managing customer expectations
- Dealing with angry customers
- How to be assertive and not aggressive
- Questions to ask
- Encouraging customer loyalty
- Appointment setting, which includes:
- Creating powerful opening statements
- Getting to the decision maker
- The top 12 questions to ask
- Handling objections
- Telesales, which features:
- Creating trust
- Making a powerful opening statement
- Opening and closing calls
- How to remain positive
- Referrals, including:
- How and when to ask for a referral
- Why people don’t get referrals
- Management and team leader training, featuring:
- How to inspire staff
- Keeping your staff motivated
- Dealing with difficult staff
- Identifying skills gaps
- Continuous professional development
- How to get people to perform beyond their expectations
- Exhibition training, which includes:
- Identifying genuine enquiries
- Dress code
- Creating an atmosphere that attracts people to your stand
- Giving each enquiry your full attention
- How to show a property, including:
- Researching the environment
- Body language
- How to dress
- How to build a rapport
- Recognising what is important to the viewer
Designed for all professionals, from telesales staff to team leaders, and covering a wide range of issues, training seminars from Positive Approach will help you develop your skills and advance your career.
If you want to take part in a longer bespoke training course, these include Field Sales training and Appointment Generation courses.