BESPOKE TELEMARKETING TRAINING
The telemarketing training offered by Positive Approach is an engaging course designed for those dealing with both inbound and outbound calls. Our custom telesales coaching will give your staff the skills they need to sound professional and personable over the phone – a solid foundation for any telemarketing business.
Whether your staff are training for phone sales, making appointments or dealing with customer service issues, a telemarketing training course from Positive Approach will improve their skills.
Our telesales coaching courses are designed around you. However, the basic course structure includes:
- Call structure
- Opening the call
- Getting past the gatekeeper
- Questioning techniques
- Benefit selling
- Objection handling
- Closing techniques
- Planning and preparation
- Communication skills
- Motivation
- Time management
- Learning from and overcoming rejection
- Gaining referrals
While our Back to Basics course is aimed at telemarketing professionals, everyone in your business – from management downwards – could benefit from taking part in a telesales coaching course.
Training for phone sales and customer service
At Positive Approach, we always deliver bespoke training for phone sales. This means the Back to Basics course duration can vary between one and three days, and you’ll always get what you need from our workshops.
Training can take place in your own office or at one of our locations – you choose what suits your business best.
Designed for groups of 4–12, a Positive Approach telemarketing training course will teach your staff to:
- Prepare for a call professionally
- Get through to the key decision maker
- Sell an idea
- Recognise what makes people buy your product or service
- Open and close a call effectively
Our telesales coaching is highly interactive, using a mixture of role play, question and answer sessions and mystery calls.
Clear objectives are set out at the start of each telemarketing training session and attendees have the opportunity to say what they want to achieve during the course. This means you can be sure that a Positive Approach Back to Basics course will give precisely the training you or your colleagues need.
If telemarketing training from Positive Approach would help you, you may also benefit from our Customer Service and Appointment Generation courses.