Skip to: Navigation | Content | Courses | Sidebar | Footer

CUSTOMER SERVICE TRAINING

Our course will…

  • Create a culture
  • Improve the team morale
  • Increase first call resolution
  • Encourage ownership of a call
  • Enable you to up sell where appropriate
CONTENT…

How to retain customers

How to manage customer expectations

How to focus on the behaviour that is important to customers

View course details

AIMED AT…

Existing customer service agents

Team leaders

New customer service staff

Managers

View course details

OBJECTIVES…

Know how to handle customer service calls, keeping control while putting the customer at ease

Be able to listen effectively

View course details

INFORMATION…

Group size: 4 – 12

Course length: 1 – 3 days

Venue: At your offices or choose one of ours

View course details

Copyright Positive Approach 2008