Bespoke sales training that works
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CUSTOMER SERVICE TRAINING
Our course will…
Create a culture - Improve the team morale
- Increase first call resolution
- Encourage ownership of a call
- Enable you to up sell where appropriate
CONTENT…
How to retain customers
How to manage customer expectations
How to focus on the behaviour that is important to customers
AIMED AT…
Existing customer service agents
Team leaders
New customer service staff
Managers
OBJECTIVES…
Know how to handle customer service calls, keeping control while putting the customer at ease
Be able to listen effectively
INFORMATION…
Group size: 4 – 12
Course length: 1 – 3 days
Venue: At your offices or choose one of ours