Telemarketing workshops for appointment generation
Custom telemarketing workshops from Positive Approach can equip your staff with the skills to make sales, generate appointments or handle customer service over the phone.
This is an engaging 2-day course which will help your telesales staff confirm appointments which, in turn, can be a major step towards increasing sales. Our telemarketing workshops are highly interactive, featuring role play scenarios and mystery calling. Other training methods include:
- Clear objectives set out at the start of the course
- Question & Answers sessions
- Time for delegates to explain what they want from the telemarketing workshop
The content of the Appointment Generation course is designed to meet the requirements of your business. If you have any questions specific to your company situation, you will receive a tailored response rather than the generic answers often given by other training companies.
As well as telesales and telemarketing professionals, this course could benefit those in management roles plus anyone who works directly with clients.
Appointment Generation – course structure and objectives
While the content of our Appointment Generation telemarketing workshop is designed to meet the requirements of your business, the basic structure includes:
- Preparation before a call
- Opening the call
- Getting to the people you want to talk to
- Asking intelligent questions
- Listening to responses
- Selling benefits
- Handling objections
- Closing the call
With telemarketing staff who are professional and personable on the phone and able to deal with any number of situations, you can be confident of seeing an increase in appointments and sales. This will raise profits for individuals and the business as a whole, as well as keeping staff motivated.
Bespoke telemarketing workshops from Positive Approach will also help your business:
- Present a professional image on the phone
- Adapt to new markets and customers
- Increase conversions of leads created through appointment generation
Staff who will benefit from our Appointment Generation telemarketing workshop may also wish to take part in the Telesales and Customer Service training courses from Positive Approach.